Quinn Kliman
Founding operator who has scaled early-stage startups from $300K to $32M+ ARR. I build high-performance products, teams, and systems that deliver exceptional customer value and business outcomes.
About
Strategic executive with 10+ years scaling customer-centric organizations in hyper-growth B2B SaaS.
As the 5th employee and first non-engineer at Spare, I built the entire post-sales organization from the ground up — Customer Success, Onboarding, Support, Sales Engineering, and Professional Services — growing from a team of 1 to 40+ people.
I'm obsessed with building scalable systems, developing high-performance teams, and creating operational excellence that translates directly to customer value and business results.
Results
Helped scale ARR 108x as a founding operator at Spare, supporting the journey from seed to $42M Series B.
Built and led the entire post-sales organization from scratch — 8 direct reports across 6 functional teams.
Logo retention rate with 164% net revenue retention through strategic account management and expansion.
World-class customer satisfaction with 96% CSAT scores across support and services interactions.
Increase in revenue supported per head through AI automation, self-serve, and operational improvements.
Reduction in median customer time-to-value through process optimization and advanced integrations.
AI agents deployed replacing 8 FTEs — automating workflows across support, onboarding, and operations.
Customer onsites. Thousands of user interviews. Incalculable insights uncovered.
What I Excel At
Scaling Operations Organizations
Building and leading Business Operations, CS, Onboarding, Enablement, and Services teams from zero to scale. Designing operating models, processes, and KPIs that drive efficiency, retention, and expansion.
High-Performance Teams
Building robust hiring systems to ensure high talent density. Coaching and mentoring ICs into managers, managers into directors. Creating performance frameworks that develop A players and exit B players quickly.
Operationalizing Chaos
Transforming ambiguity into structure. Institutionalizing best practices. Building scalable systems, tooling strategies, and automation that bring order to hyper-growth environments.
Developing Leaders
I don't just build teams — I build the people who lead them. Investing deeply in 1:1s, feedback, and career development. Multiple direct reports promoted into leadership roles.
Clear, Direct Communication
Translating complexity into clarity — whether aligning executives, presenting to the board, or coaching a first-time manager. No fluff, no ambiguity, just signal.
Customer-to-Product Loops
Partnering with Product to align roadmap to customer outcomes. Establishing health monitoring and proactive mitigation programs that reduce churn risk.
"The quality of leadership is the single greatest force multiplier in any organization. The best leaders multiply value — they don't just add it."
Why Work With Me
What you get when you bet on me:
Tools & Technologies
I believe in leveraging the right tools to build efficient, scalable operations. Here's the stack I've used / use:
My World
Heli-skiing
Skydiving
Wake Surfing
Driving
Snowmobiling
BC Life
Contact
Let's build something exceptional together.
Have an out-of-this-world idea? I love making the improbable a reality. Let's talk.